In order to provide better and higher quality process management services, Multiasistencia Group will focus on finding solutions for its business partners to outsource completely or partially their non-core, yet complex, activities that divert these companies’ focus away from their own strategic service offerings.

BPO Insurance Industry :
Key service provider for several stages of the insurance process (from risk selection through underwriting, to claims management).

• Mainly based on property insurance claims management.

Recently introduced various new successful insurance products (personal risk underwriting and personal injury claims management).

Value-added services:
A range of value-added products intended to help corporate clients to improve their service offerings and differentiate themselves.

• Packages created for the loyalty programs of corporate clients that include a "bundling" of services (emergencies, handyman services, legal advice, information services, medical advices, among other services.
• Installations services for Do-It-Yourself companies in the U.K.
• Policy membership programs for corporate clients portfolio.

Telecommunication services: :
Telephone-based services in partnership with prominent Spanish media and telecommunications companies (Grupo Prisa and telefónica)

• The main telephone services Multiasistencia offers comprise several general information telephone numbers that can be accessed 24 hours a day at premium rate.

 

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